FAQ
Shipping & Delivery
Do you offer free shipping?
Yes, Diavoria offers complimentary shipping on all orders within the United States. International shipping rates are calculated at checkout based on destination and package weight.
How long does shipping take?
Standard shipping within the US takes 3-7 business days. Express shipping (2-3 business days) is available for an additional fee. International orders typically arrive within 7-14 business days depending on the destination and customs processing.
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may be subject to local customs duties and taxes, which are the responsibility of the recipient. All packages are fully insured during transit.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or directly through the carrier's website.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy on all unworn items in their original condition and packaging. Simply contact our customer service team to initiate a return. We provide prepaid return labels for US orders.
Can I exchange an item for a different size?
Yes, we offer complimentary exchanges for different sizes within 30 days of purchase. If the item you want is available in your preferred size, we will ship it as soon as we receive your return.
How long do refunds take?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds are issued to your original payment method and may take an additional 5-10 business days to appear on your statement.
Product Information
Are your diamonds ethically sourced?
Absolutely. All Diavoria diamonds are ethically sourced and conflict-free, compliant with the Kimberley Process. We work exclusively with suppliers who meet the highest ethical and environmental standards in the industry.
Do you offer certified diamonds?
Yes, we offer a curated selection of fine diamond jewelry. certified diamonds are chemically, physically, and optically identical to natural diamonds, offering an ethical and more accessible alternative without compromising on quality or beauty.
What gold karats do you offer?
Our collection features jewelry in 10K, 14K, and 18K gold across yellow, white, and rose gold options. Each karat level offers a different balance of purity and durability. Our product descriptions clearly state the karat of each piece.
How do I find my ring size?
We offer a comprehensive ring size guide on our website with printable sizing tools and measurement instructions. You can also visit a local jeweler for professional sizing. If you are between sizes, we recommend ordering the larger size.
Do your products come with certificates?
Diamond jewelry with center stones of 0.50 carats or larger comes with a grading report from an independent gemological laboratory. All precious metal jewelry includes an authenticity certificate and care card.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. We also offer installment payments through Shop Pay Installments, allowing you to split your purchase into interest-free payments.
Can I cancel or modify my order?
Orders can be cancelled or modified within 2 hours of placement. After that window, orders enter our fulfillment process and cannot be changed. Please contact customer service immediately if you need to make changes.
Is my payment information secure?
Yes, your security is our priority. Our website uses SSL encryption and PCI-compliant payment processing. We never store your full credit card information on our servers. All transactions are processed through Shopify Payments, one of the most secure payment platforms available.
Jewelry Care
How should I care for my jewelry?
Store each piece separately in a soft pouch or lined jewelry box to prevent scratching. Remove jewelry before swimming, exercising, or using household chemicals. Clean gently with warm water and mild soap using a soft brush. We recommend professional cleaning every 6-12 months.
Do you offer jewelry cleaning services?
We provide complimentary cleaning and inspection for all Diavoria jewelry. Simply contact us to arrange a mail-in service. We will professionally clean, inspect, and return your piece within 5-7 business days.
Does your jewelry come with a warranty?
All Diavoria jewelry comes with a lifetime warranty against manufacturing defects. This covers issues such as loose stones (when not caused by damage), clasp failures, and structural defects. Normal wear and tear is not covered.
About Diavoria
What makes Diavoria different from other jewelry stores?
Diavoria combines luxury craftsmanship with accessible pricing by working directly with master jewelers and eliminating traditional retail markups. Every piece is selected for its quality, design integrity, and timeless appeal. We focus on pieces you will wear for decades, not seasonal trends.
Do you have physical stores?
Diavoria is an online-first luxury jewelry brand. By operating exclusively online, we eliminate traditional retail overhead and pass those savings to our customers while maintaining the highest quality standards.
Helpful Resources
Browse our Jewelry Guides for detailed information about ethically sourced diamonds, jewelry care, and ring sizing. Ready to shop? Explore our Diamond Rings, Engagement Rings, or view our Certificate of Authenticity.