At Diavoria, we offer a 30-day return window for unused items in their original condition and packaging. Returns must be initiated through our website, and store credit will be issued for eligible items.

To begin a return, visit our Returns Center at https://diavoria.com/returns, complete the online form, and follow the instructions to receive a prepaid return label. All items must be shipped back within 30 days of purchase.

Yes, we gladly accommodate size exchanges. Simply return the original item following our return process, and we will ship the new size to you at no additional cost once the returned item is received.

Refunds are typically processed within 5-7 business days after we receive your returned item. Processing times may vary slightly depending on your payment method and banking institution.

Return shipping is free for all exchanges and returns initiated through our Returns Center. However, shipping costs for returned items may apply if the return is due to customer preference rather than a defect or error.

Items purchased during sales or promotions are final sale and cannot be returned or exchanged, except in cases of damage or defects. Please inspect your purchase upon receipt.

Returned items must be unused, with all original tags, packaging, and documentation intact. Items showing signs of wear, damage, or altered condition may not be eligible for return.

Please contact our customer service team immediately at support@diavoria.com. We will arrange for a replacement or refund, and expedite the process to ensure minimal inconvenience.

Yes, you may cancel your order at any time before shipment by contacting our support team. Once an order has been processed and shipped, cancellations are no longer possible.

Yes, we offer store credit as an option for returns. Your credit will be valid for 12 months from the date of issuance and can be applied to future purchases on our website.